No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
extremely helpful staff , answered all my queries
good communication good price
Everything I required was dealt with along with frequent communication throughout.
Very friendly and professional staff with attention to detail and very customer driven to make sure that we were completely happy.
Great service, very friendly knowledgeable staff
Problem still exists.
Great service !!
As ever we were very pleased with the kind help, advice and standard of workmanship. Both the Reception and Service Teams were most welcoming and helpful - Thank You to all concerned and also for the complimentary valet which was much appreciated.
Work carried out as required.
Visiting there premises is like booking in for a long wait. Happy with the work and everyone is friendly but the waiting seems very excess on a vehicle already booked in. It has happened both time we've been so not a one off.
Great interest and feedback from Technician. Problem not fixed but logged, monitoring system and I'm totally confident dealership will look again as and when necessary
They also addressed some concerns / queries
Just never quite comes together smoothly, makes them seem unreliable.
The car was repaired and thoughtful staff
My car wasn't washed or vacuumed when I collected it, a bit disappointed, couldn't fault everything else
Dealer didn't check my vehicle type so the service technician trained in hybrid cars was not available at my booked service time.
My car was serviced as required and I took advantage of the complementary wash and vac service.
No problems over the years
The end of warranty check gave rise to no problems and the car was washed and vacuumed for me.
MOT was fine but car also needs a service which couldn't be done on the same day as they were too busy.
Complementary wash and vac was appreciated but if you're going to do it do it properly and don't leave water marks all over and be thorough ( missed area ) or don't do it at all
Attentive customer service with vehicle work completed with timescale advised
Car serviced fine but the costs quoted for a replacement tyre was excessive and paperwork gave wrong tyre size. Obtained two exact replacement tyres for £360 against your quote of £255 for one, albeit for the wrong and smaller tyre.
The team at Stafford were amazing as usual, used and new teams looking for the best deal for us and taking our old BMW in exchange without any financial penalty was great. Then to find a cash incentive for a recall on the px got us a new car.
Completely unsatisfied for the third time in a row we have collected a vehicle to find oil marks on the interior of the car. We are completely At last now and have even purchased a car from another dealership as we just have no faith in them.
Great service especially Andrea Green
I was dealt with well by the lady in the service department and the work undertaken on my vehicle was satisfactory.
The dealer ability to communicate effectively is lacking, not returning calls or calling in the late afternoon to advise of an issue is not helpful.
All work completed on time
Everything done as asked, no hidden surprises.
Friendly helpful staff that resolved all issues in a very timely manner
The manager of the dealership, Jon Sharman, is absolutely excellent, and went the extra mile to provide superlative service.
I expected more. I contacted service department some time before saying I was interested in a 3 series tourer and would love one for the day. I could book in Stoke or Stafford. Was told I should hear from sales to arrange, never did. Have concerns to
Very helpful staff. I asked for a review of possible fault and they were able to identify and sort.
Slow booking in process when dropping car off. Parts not ordered despite specific request.
Service was faultless
Courteous service/reasonable cost though no offer of courtesy car.
As previously mentioned the staff created an environment that was relaxed,they were more than approachable.They were down to earth and more helpfull than any other bmw dealer I've experienced.
Great service. Efficient, prompt, courteous and friendly
I was quoted a price for tyres then a totally different higher amount was shown on the invoice with no explanation - just as well I checked it before paying ( the invoice is not very transparent)
Great service, always helpful
Top quality service really good and helpful staff
Good customer service with a professional approach. Smart appearance of customer facing staff.
The work on the car was completed on time and was ready for me to collect .
not good did not want to no bad service
Totally satisfied, the car was booked in at the last minute and was completed on time with no fuss.
Car was part washed and came out looking worse than it went in, other than that good
Everybody was helpful and pleasant
Car performance improved greatly
See previous response.
I was informed of build progress regularly.
Brilliant BMW sales team, sales representative and the sales manager really made me feel like a valued customer. Really went that extra mile to ensure I made the right choice of car, thankyou.
Alexandra was a great help, sourcing the exact package I wanted going did my needs rather than persuading me to buy a more expensive car I didn't need
The smoothest sale and collection of a car that I have ever had.
Approachable friendly sales staff supported by regular updates on the progress of the manufacture and delivery of the vehicle. Post sales access to BMW genius is very helpful.
Extremely satisfied particularly with Alex and Knights BMW Stafford, she was friendly and professional also understood my needs and didn't pressure me in any way as other dealers usually do. Alex also helped with additional queries with no hesitation
Nothing was too much trouble
Nacia was fantastic and accommodated all our requests promptly. We were kept up to date with all information so we knew what was happening.
During my experience at Nights of Stafford everything went to plan on my midnight change over well done to the work force and special thanks to the sales lady for organising this ***** Nacia Georgiou...
Really friendly and professional
I was kept informed of everything, never had to chase anyone. A good buying experience